TERMS & PRIVACY

TRACKING SERVICES

All orders within Australia and overseas are tracked where possible. Please note our default postal service is Australia Post. Tracking is not available in some countries. Please visit auspost.com for more information. If you require any assistance please email us on hello@lesurestudio.com
Once you have received your shipping order, you can track your order via directly through your mailing service, or visit the link here
Orders via Australia Post: auspost.com.au/parcels-mail/track Orders via DHL Express: dhl.com/en/express/tracking


INTERNATIONAL CUSTOM & IMPORT FEES

For orders outside of Australia, extra charges (sales tax and customs duty) may occur depending on your region and local customs charges. Please check your home country's import regulations before you place your order as these charges are at the receivers expense. Please note that delays due to custom procedures are beyond our control and must be resolved by the receiver.


WHAT HAPPENS IF MY PACKAGE GOES MISSING?

All items purchased on this website are made pursuant to a shipment contract. Once your items are delivered to the carrier (Auspost), the responsibility for those items, purchased from this website, passes to you, the customer. In the unlikely case that your package is lost or damaged, you are responsible for lodging a claim with the carrier. If you wish to upgrade your service or add insurance at an extra cost, please email us at hello@lesurestudio.com before you place your order and one of our team members will happily arrange this for you.


*Please check that the correct address has been submitted with your initial order, including the building name and unit number if applicable. If you accidentally input the incorrect address, please email hello@lesurestudio.com immediately so that it can be amended before the time it is dispatched. Once your order has been sent, L’ESURE will not be held accountable for any orders placed with incorrect addresses.


Further information please complete the online form below or email us at hello@lesurestudio.com